Politica de envios
Last Updated: 2025
How can I expedite my shipment?
To request expedited shipping, please contact our support team at support@auraandluck.com before placing your order. Provide your shipping address and specific needs, and we will check if faster shipping options are available. While we cannot guarantee expedited processing, we will do our best to accommodate your request.
Where do you ship?
We ship to most regions worldwide, including:
- Americas: United States, Canada, Mexico, and South American countries.
- Europe: All European Union countries and major European nations.
- Australia and Oceania: Australia, New Zealand, and surrounding regions.
- Africa: Major African countries and regions (excluding remote areas with limited logistics access).
Note: We do not ship to Russia, Iran, and North Korea due to international trade restrictions.
How long does it take to receive my order?
Delivery times vary based on product type and destination:
- Standard Physical Products: 7–14 business days (within Americas, Europe, Australia, and major African regions).
- Customized Physical Products: 20–30 business days (due to personalized production time).
- VIP Express Shipping is available for an additional fee of $35, with an estimated delivery time of 3-7 business days.
- Service-Based Products (e.g., Reporting): 1–3 business days (digital delivery) .
Note: Delivery times may extend during peak seasons (e.g., holidays) or due to customs clearance in certain regions.
Where are your products shipped from?
We have two fulfillment centers:
- United States: Part of orders in the Americas and nearby regions.
- China: For global orders, including Americas, Europe, Australia, and Africa.
Who do we ship with?
We partner with major international logistics providers to ensure reliable delivery:
United States: USPS (domestic), FedEx, UPS, DHL.
International: DHL, FedEx, and local postal services (e.g., Royal Mail for UK, Australia Post for Australia).
Customs-Cleared Shipping: All packages are shipped with tracking and insurance for secure delivery.
Note: Shipping carriers may vary by destination to optimize cost and speed.
Need help? Contact us at support@auraandluck.com.