Pulsera de cuentas de obsidiana nevada – Claridad en el caos
Tailored to Your Energy
Free Worldwide Shipping
Easy 30 Day Returns
10.000+ Happy Customers
Shipping Policy
How long does it take to receive my order?
- Standard Physical Products: 7–14 business days (within Americas, Europe, Australia, and major African regions).
- Customized Physical Products: 20–30 business days (due to personalized production time).
- VIP Express Shipping is available for an additional fee of $35, with an estimated delivery time of 3-7 business days.
- Service-Based Products (e.g., Reporting): 1–3 business days (digital delivery) .
Who do we ship with?
FAQ
1. How can I get in touch with you if I have questions?
We would love to hear from you! Our dedicated support team is here to help with styling advice, order updates, or any questions you may have. Simply email us at support@auraandluck.com. We pride ourselves on being real people who care about your experience, and we typically respond within 24 hours.
2. Is shopping on Aura & Luck secure?
Absolutely. Your security is our top priority. Our website uses industry-leading SSL encryption to protect your personal and payment information. We partner with trusted payment providers like PayPal, Stripe, Worldpay to ensure every transaction is 100% safe and seamless.
3. What is your return policy? (Our 90-Day Happiness Guarantee)
We want you to fall in love with your piece. If it’s not the perfect fit for your style, don't worry! We offer a 90-day return window—one of the best in the industry. As long as the jewelry is unworn and in its original packaging, you can return it for a refund or exchange. Just reach out to support@auraandluck.com and we will guide you through the easy process.
4. How long does shipping take to the US and Europe?
We know you’re excited to receive your new treasure!
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USA: Usually arrives within 7–14 business days.
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Germany/Europe: Usually arrives within 7–14 business days.
Every order is sent with a tracking number in email, so you can follow its journey right to your doorstep.
5. Is the jewelry high quality and handmade?
Yes, and that is what makes Aura & Luck special. Our hand picked products are handcrafted by master artisans using ancient techniques. We use premium materials like natural silk, pearls, crystal. Because they are handmade, your piece is a unique work of art—made just for you.
6. Will my jewelry arrive safely?
We take great care in our packaging. Each piece is nestled in a premium, protective gift box designed to keep it safe during its travels. In the very rare event that something happens during shipping, please email us at support@auraandluck.com with a photo, and we will send a replacement immediately at no extra cost to you.
7. Can I send an item as a gift directly?
Of course! Our packaging is "gift-ready" and very elegant. We do not include price tags inside the box. If you’d like to add a special touch, send us an email at support@auraandluck.com right after you order, and we can include a personalized handwritten note for your recipient.
8. Do I need to pay for shipping?
We love rewarding our customers! We offer Free Standard Shipping on all orders over $50. It’s our way of saying thank you for choosing a piece of traditional craftsmanship.
9. What if I entered the wrong shipping address?
We’ve all been there! If you notice a mistake, please email support@auraandluck.com within 12 hours. We move fast to get your order out, but as long as it hasn’t left our studio, we are happy to fix it for you.
Weave Your Story
We believe style should be more than beautiful—it should carry meaning. That’s why every piece begins with intention: we pair stones for their natural glow with charms that echo the moments, values, or energies that shape your journey—growth, protection, connection, or simply joy. Explore our collection—where every bead, stone, and charm is a nod to the world within.