Privacy Policy
PRIVACY POLICY – AURA AND LUCK
Last Updated: 2025
At Aura and Luck, we are committed to protecting your privacy. This Privacy Policy describes the information we collect, how it may be used, shared, and your choices regarding such uses and disclosures. By accessing or using our website, you agree to the practices outlined in this Policy. If you have questions about our privacy practices, please contact us at support@auraandluck.com.
WHAT TYPES OF INFORMATION DO WE COLLECT ABOUT YOU?
Information You Provide
We may collect personal information you voluntarily provide, including:
- Identifying details (e.g., name, address, email, phone number).
- Financial information (e.g., credit card details) for transactions.
- Interests, activities, gender, age, and demographic data (e.g., hometown, username).
Information from Other Sources
We may receive personal and non-personal information from business partners, contractors, and third parties. If you access our site via third-party platforms, we may collect profile data or cookies per their privacy policies.
Information About Others
If you use our services to send gifts, we may store your personal information and the recipient’s information to process requests.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience.
Cookies: Small files stored on your device to track preferences and activities.
Session cookies (expire when you close your browser).
Persistent cookies (remain on your device for extended periods).
Opt-Out: You may opt out of targeted advertising via Network Advertising Initiative. Deleting cookies requires re-opting out.
Browser Settings: Most browsers accept cookies by default, but you can disable them. Note that disabling cookies may limit website functionality.
Mobile Device IDs
For our mobile app, we use Advertising IDs (resettable in your device settings) or Mobile Device IDs (non-deletable) to recognize users and store preferences.
Third-Party Data Collection
Service providers, advertisers, and partners may use tracking technologies on our site. We do not share personal data with them, but they may collect non-personal interaction data per their policies. Opt out via About Ads Choices.
HOW DO WE USE THE INFORMATION WE COLLECT?
We use collected information to:
- Deliver products/services and manage operations.
- Manage accounts and provide support.
- Conduct research on product/service usage.
- Communicate promotions or offers.
- Personalize content and advertisements.
- Track ad performance and analyze website/app usage.
- Verify eligibility for contests/sweepstakes.
- Enforce terms and conditions.
- Financial Information: Used for payments, fraud prevention, and program enrollment.
- Job Applicants: Data is used solely for hiring processes and may be shared with partners/service providers.
WITH WHOM WE SHARE YOUR INFORMATION
We may share personal information with:
- Service Providers: For tasks like payment processing (strictly non-personal use).
- Business Partners: To offer relevant products/services.
- Legal/Compliance: Court orders, law enforcement, or to protect rights/safety.
- Corporate Transactions: Mergers, sales, or bankruptcy.
- Aggregated/Non-Personal Data: Shared with partners for advertising, analytics, or business analysis. Opt out via About Ads Choices.
DO NOT TRACK DISCLOSURE
We do not recognize or respond to "Do Not Track" (DNT) browser signals.
THIRD-PARTY WEBSITES
Our site may link to third-party websites not governed by this Policy. Review their privacy policies via their "Privacy" links.
HOW CAN YOU ACCESS YOUR INFORMATION?
Log in to your account to review/update personal data or close your account (retention may apply per third-party policies).
Opt out of marketing emails via your account settings (takes up to 10 days).
Disable push notifications in your device settings.
YOUR CHOICES ABOUT COLLECTION AND USE
You may withhold certain information, but this may limit access to features.
Unsubscribe from emails via links in messages (processing may take 10 days).
Update account information to adjust future communications.
HOW DO WE PROTECT YOUR PERSONAL INFORMATION?
We implement security measures to safeguard data, but no system is 100% secure. Avoid sharing sensitive information via insecure channels.
INFORMATION YOU SHARE PUBLICLY
Data voluntarily posted on public pages may be collected by others. Exercise caution when sharing personal details.
CHILDREN'S PRIVACY
Our services are for users aged 18+. We do not knowingly collect data from children under 18.
INTERNATIONAL USERS
Our servers are US-based. Using our site from outside the US means your data may be transferred/stored in the US. EU residents may file complaints with local data protection authorities: EU Data Protection Authorities.
NO RIGHTS OF THIRD PARTIES
This Policy does not create enforceable rights for third parties.
CHANGES TO THIS POLICY
Updates will be posted with a revised "Last Updated" date. Review periodically for changes.
HOW TO REVIEW, UPDATE, OR DELETE YOUR DATA
Contact us to request access, updates, or deletion of your data per applicable laws.
WHAT IS YOUR DO-NOT-CONTACT (TCPA) POLICY?
Aura and Luck Regulatory Summary Regarding the Telephone Consumer Protection Act (TCPA)
The federal Telephone Consumer Protection Act (TCPA), related FCC regulations, and court interpretations protect consumers from specific types of telemarketing practices. Under the TCPA, "telemarketing" is defined as "the initiation of a telephone call or message for the purpose of encouraging the purchase or rental of, or investment in, property, goods, or services, which is transmitted to any person." (47 C.F.R. § 64.1200(f)(12)). The TCPA restricts cold calls, prerecorded sales calls, and the use of autodialers. It also authorized the creation of the National Do Not Call Registry. Key TCPA requirements include:
- Restricting cold calls, prerecorded sales calls, and autodialer use.
- Prohibiting calls/texts to numbers on the National Do Not Call List (DNC) or business' internal DNC list.
- Requiring prior express consent for calls to cell phones using autodialers or artificial/prerecorded voices.
- Mandating caller identification (name/location/company).
- Prohibiting unsolicited faxes unless an established business relationship exists and the fax includes an opt-out provision.
- Violations of TCPA may result in legal penalties, contract termination, or employment consequences. For more information, visit the FCC TCPA Consumer Facts page.
Aura and Luck Do Not Call Policy
National Do Not Call Registry
Established in 2003 by the FTC and FCC, the National Do Not Call Registry is a list of phone numbers (residential and mobile) from consumers who do not wish to receive telemarketing calls. Calls to registered numbers are prohibited unless:
- The caller has an existing business relationship with the consumer, or
- The consumer provided prior express consent to be called.
Aura and Luck Practices and Procedures
Internal Compliance Commitment
All employees, contractors, vendors, or third parties acting on behalf of Aura and Luck ("Aura Representatives") must adhere to TCPA and state-specific telemarketing laws. Noncompliance may result in legal penalties, contract termination, or disciplinary action.
Internal Do Not Call (DNC) List
Consumers who request to be added to our internal DNC list must notify the Customer Experience Department within five (5) business days of their request.
The Customer Experience Department will update the Internal DNC List within 30 days of receiving a request.
Calls/texts are prohibited to numbers on the Internal DNC List, State DNC Lists, or National DNC List unless specific exemptions apply (see below).
Exemptions to Calling Restrictions
Calls may be made only if:
- The consumer had an established business relationship with Aura and Luck within the last 18 months (based on prior transactions or inquiries), or
- The consumer provided express consent within the last 3 months, or
- The consumer has a personal relationship with the caller.
Calling Time Restrictions
Calls may only be made between 8:00 a.m. and 9:00 p.m. (local time of the recipient) unless prior express permission is granted.
Required Caller Disclosure
During calls, Aura Representatives must provide:
Caller’s name and company affiliation.
Company name/address or toll-free phone number (900 numbers prohibited).
A statement that the call’s purpose is to solicit products/services.
Reporting Violations
Violations must be reported to the Director of Marketing immediately. Complaints should be directed to the Customer Experience Department for resolution.
HOW TO CONTACT US
Email: support@auraandluck.com
SMS/MMS Marketing: We will not sell/transfer your phone number. Comply with California Civil Code §1798.83 requests via mail.