Return Policy
Last Updated: 2025
At Aura and Luck, we strive to ensure your complete satisfaction with our products. Our return policy is designed to provide flexibility while maintaining the integrity of our services. Below are the details for returns based on product type:
Physical Products (e.g., Jewelry, Stone Items)
Return Window: You may return physical items within 90 days of the original purchase date.
Conditions: Items must be in their original condition (unused, unworn, and undamaged).
Return Process: Initiate the return via our Return email support@auraandluck.com.
Once approved, you will receive a prepaid shipping label and detailed instructions.
Shipping Costs: The cost of return shipping will be deducted from your refund.
Processing Time: Refunds are issued within 1–2 business days after we receive and inspect the returned items.
Virtual Products (e.g., Reports, Consultations)
Refund Policy: Virtual products are non-refundable after purchase.
Reason: Each report is meticulously tailored to your unique inputs and requires significant time/effort to generate. Once delivered, the service is considered "consumed."
Alternative Support: If you have questions or need clarification about your report, our team is happy to provide additional explanations or guidance. Please contact us at support@auraandluck.com.
Important Notes
Unauthorized Returns: Items sent back without prior approval via the return portal will not be accepted.
If you have questions about our return policy or need assistance with a return, please contact us at support@auraandluck.com.